HR Support Assistant Snapshot Audit

01 · Executive verdict

Useful intake, but not a leave-management system.

The snapshot gives a beginner a focused Ask & Save example and maps employee identity, department and leave type to contact fields. It does not create a leave request, notify HR, collect dates or documentation, or prove the confirmation promised in its copy.

Reusable

Focused intake

One six-node workflow collects five values and closes the conversation.

Mismatch

“Press 1–5”

No DTMF tool or keypad-aware node is installed; leave type remains free text.

Missing

Submission

No approval, task, notification, ticket, webhook or HR-system action exists.

Do not describe this as submitted leave. As installed, it stores answers on a contact and ends the call.

02 · Installed inventory

One agent and one intentionally small workflow.

AssetStatusVerified detail

HR Support AssistantInactive

GPT-5.4 Mini, Brooke by Cartesia, en-US, 205-word prompt and zero active channels.

Leave of Absence Intake6 nodes

Conversation trigger, opening, five-question Ask & Save, follow-up, goodbye and hangup.

Contact mappings5 fields

First name, last name, employee ID, department and leave type.

Operational assetsNone

No pipeline, approval state, task, notification, webhook, email, SMS or HR-system submission.

Policy knowledgeNone

No company leave-policy knowledge source is attached.

03 · Workflow and data contract

The path is simple; the promised confirmation is not represented on the canvas.

Source HR Support Assistant workflow and its two major gaps — **Source v1 workflow.** The graph contains no DTMF handling, correction loop or operational HR delivery action.

QuestionDestinationType

First and last nameContact

First Name and Last Name.

Employee IDcustom_employee_id

Free text.

DepartmentDepartment

Free text.

Type of leavecustom_leave_type

Free text despite the numbered-choice prompt.

04 · Defect register

Three confirmed template defects.

FindingSeverityWhy it matters

HR-001 · DTMF wording without DTMFHigh

The agent says “Press 1–5,” but no keypad handling exists and the saved value is free text.

HR-002 · Confirmation and submission gapHigh

Confirmation exists only in prompt prose; no correction loop or real delivery action is installed.

HR-003 · Industry-specific prompt copyMedium

Construction, engineering, staffing, security and defense context ships in a reusable HR template.

05 · Launch checklist

Turn data capture into a real, reviewable request.

1
Choose spoken or keypad input
Add explicit DTMF routing with controlled values, or rewrite the prompt for conversational choices.
Required
2
Add a confirmation loop
Read back the request and let the employee correct every saved value before delivery.
Required
3
Install the HR handoff
Create a task, ticket, secure notification or approved HR-system submission with ownership and status.
Required
4
Attach governed policy
Use versioned employer policy content and route policy exceptions to a human.
Safety
5
Test synthetic cases
Cover every leave type, correction, unknown policy question and failed delivery without real employee data.
Test

HR Support audit complete.

The installed structure, saved data, defects and launch gaps are documented.

Continue to the remediation report →

Audit method: read-only agency-account review on September 17, 2026. The agent remained inactive and no employee, message or live channel was used.

A clean leave-intake scaffold that never submits the request.