A strong operating skeleton, not a finished business system.
The install is more substantial than the library card suggests. It creates a structured voice receptionist with lead lookup, qualification, data capture, pipeline routing, an external webhook, team-message handling, and two stage-driven follow-up workflows. It is intentionally installed inactive and still contains business-specific placeholders.
Core system
One agent, three workflows, one Sales pipeline, branching conversations, contact capture, email, API and hangup actions.
Business details
Replace company placeholders, experience claims, pool counts, team routing, notification destinations and the webhook.
Channels & delivery
The agent is inactive with zero active channels. No knowledge base or website widget is attached.
Everything the snapshot placed in the account.
Votel’s library discloses one agent and one pipeline. The account audit reveals the operating detail inside those two assets.
Agent v1 in the account; OpenAI GPT-5.4 Nano; Skylar voice; en-US; zero active channels.
Conversation start → contact lookup → existing/new decision → service routing → qualification → save fields → webhook → call completion.
Triggered when a contact moves to the Sales pipeline’s Pass stage. The installed trigger leads to an empty placeholder; no follow-up action is connected yet.
Triggered when a contact moves to the Sales pipeline’s Completed stage. The installed trigger also leads to an empty placeholder.
Nine stages: Lead, Contact, Proposal, Resolved, Qualified, Completed, Won, Pass and Lost.
No knowledge base is selected. FAQs currently live in the agent prompt rather than an attached source library.
No website widget is configured.
No built-in conversational tools and no custom tools are enabled in the agent’s Tools tab.
The 12-question lead intake
The main Ask & Save node uses AI-generated delivery, allows interruptions, and loads existing contact values. Eleven questions are always visible; the landscaping-interest question appears only when the project type is Pool removal.
First Name
Last Name
custom_project_type
Phone
Mailing Street
Mailing Postal Code
custom_how_did_you_hear_about_us
custom_landscape · shown when project type = Pool removal
custom_project_type
custom_bidsyet
custom_note
custom_project_type. Test whether the second answer overwrites the first. This is exactly the kind of conflict a complete snapshot audit should reveal.What the installed workflow looks like.
This publication-safe reconstruction preserves the visible Votel canvas structure while removing the account name, personal contact data, and the external webhook identifier.
Agent workflows
Inbound CallWhy Client PassedGoogle ReviewsCapabilities
Prompt BuilderTools & IntegrationsShared KnowledgeHow the pieces hand work to one another.
There are 18 visible workflow nodes across the three installed flows. The primary route is a real operating chain, not a collection of disconnected examples.
Inbound qualification path
Passed-lead workflow
The flow name suggests follow-up, but only the stage trigger is wired. Its action path still needs to be designed.
Completed-job review workflow
The trigger exists, but there is no connected review-request action chain. Treat this as a build prompt, not a launch-ready automation.
Greeting, routing, qualification context, confirmations and fallback responses.
Conversation started, Sales → Pass, and Sales → Completed.
Two Ask & Save nodes, contact lookup, decision and pipeline assignment.
Email, API POST and hangup. Together they hand the captured lead to the team.
The snapshot’s Sales pipeline.
The workflow does not merely collect information. It writes leads into a dedicated pipeline and uses pipeline movement as the starting signal for two unfinished automations.
What must be configured before this can take calls.
Installation gives you the system. Launch readiness requires business decisions, destination connections, and safe testing.
- 1Replace every placeholderRequired
Company name, experience, number of completed removals, team-member references and any bracketed copy.
- 2Review the 12 saved questionsRequired
Confirm field names, required answers, property type, project type, address, ZIP and attribution questions.
- 3Replace or approve the external webhookSecurity
The installed API node points to an external Zoho Flow destination. Verify ownership, payload and failure behavior.
- 4Set real notification recipientsRequired
Confirm who receives passed-lead messages and what happens when email delivery fails.
- 5Attach phone or other channelsRequired
The agent is inactive and currently shows zero active channels.
- 6Add business knowledge if neededRecommended
No shared knowledge base is selected; FAQs currently depend on the prompt.
- 7Finish the Google Reviews pathRequired
The Completed-stage trigger is present, but the visible action path still needs to be built or verified.
- 8Simulator test every branchRequired
Use synthetic contacts only. Test existing/new callers, both service types, Pass, Completed, API failure and message fallback.
The same report structure works for Dental, but exposes different risks.
The Dental AI Receptionist was reviewed as a comparison. It also installs one inactive agent and one pipeline, but it is significantly larger and much more dependent on calendars, email delivery and location-specific setup.
Pool & Landscaping · v2.1
Focused lead qualification and routing system.
- 3 workflows
- 18 visible nodes
- 12-question lead intake
- 9-stage Sales pipeline
- External webhook dependency
Dental AI Receptionist · v33
Complex multilingual appointment and front-desk system.
- 2 workflows
- Booking, rescheduling, cancellation and confirmation
- Multiple appointment email paths
- Several calendar nodes currently show “No calendar”
- Appointment triggers show “Source: Not configured”
The immutable source audit is complete.
The next report shows every defect-to-fix decision made in the isolated private baseline.
Open the remediation report →