Installed snapshot · independent audit

A compact inbound-call pattern undermined by unsafe defaults and the wrong script.

A node-level review of Votel’s v7.1 AI Home Solutions Assistant: caller lookup, forwarding outcomes, shared message capture, email notifications, recording delivery and the repairs required before reuse.

Votel library v7.1Reviewed Sep 18, 2026Agency-level installNo live channels used
VOTEL SNAPSHOT AUDIT08 / HOME SERVICES

AI Home Solutions
Assistant

Installed agent1
Agent workflows2
Workflow nodes16
Connected edges17
Launch statusBlocked
2Installed workflows
16Functional nodes
17Connected edges
10Confirmed defects
2Configured destinations
01 · Executive verdict

The graph is easy to learn from; the installed configuration is not safe to activate.

The snapshot shows a strong compact pattern: contact lookup/create, call-forwarding outcomes, shared Ask & Save capture, contact notes and inbound-only post-call notification. But it ships two forwarding destinations, emails lack a sender, and its basement-services persona abruptly switches into an unrelated SaaS demo script.

Reusable

Call pattern

Lookup → notify → forward → capture on failure → note and email.

Critical

Forwarding safety

Two destination numbers ship configured in a reusable snapshot.

Mismatch

Prompt contract

Basement repair copy switches to Acme SaaS qualification and promises absent booking.

Clear destinations before testing. Do not allow a synthetic call to reach the source snapshot’s configured phone numbers.
02 · Installed inventory

Two small workflows with one clean, reusable failure pattern.

AssetStatusVerified detail
AI Home Solutions AssistantInactive

GPT-5.4 Mini, Janet by ElevenLabs, 199-word prompt and zero active channels.

Basements Flow14 nodes

Contact lookup/create, lead email, offer transfer, forwarding, shared capture, message email, note, FAQ and hangup.

Call Ended2 nodes

Inbound-only trigger → recording email. Direction filter avoids outbound self-reentry.

Ask & Save4 mapped answers

One shared block serves No Answer and Outside Hours and stores caller details.

Email actions3 unconfigured

They target the support-email variable but have no selected sender.

Knowledge / bookingMissing

The FAQ has no knowledge base and the prompt’s demo-booking promise has no calendar node.

03 · Workflow map

Forwarding failures converge into one capture sequence.

AI Home Solutions Assistant
● INACTIVE

Workflows

BASEMENTS FLOWCALL ENDED

Agent

Prompt BuilderShared Knowledge
INBOUND LEAD CAPTURE · 14 NODES
Conversation StartedChat · voice · SMS
Contact LookupMatch + create converge
Call ForwardingAnswered · no answer · closed
Ask & Save4 contact values
Email + noteSender missing
FAQ + endNo knowledge
Sanitized workflow reconstruction. Forwarding numbers and email destinations are intentionally omitted.

Forwarding outcomes

Answered→Live transfer terminal
No answer / outside hours→Explain→Capture message→Email + note

Post-call

Inbound call ended→Recording email→Open terminal
04 · Defect register

Ten findings, led by unsafe forwarding and a cross-niche prompt.

FindingSeverityWhy it matters
HS-001 · Two live destinationsCritical

Reusable installs can forward calls to unintended external recipients.

HS-002 · Wrong-niche promptHigh

Basement service suddenly becomes Acme SaaS demo qualification.

HS-003 · Voice logic accepts chat/SMSHigh

Non-voice sessions can enter forwarding and hangup nodes.

HS-004 · Duplicate New Lead alertHigh

Existing and newly created contacts both notify before qualification.

HS-005 · FAQ without knowledgeHigh

The agent can improvise unsupported service answers.

HS-006 · Three emails lack senderHigh

Lead and recording notifications cannot send.

HS-007 · Booking promise without bookingMedium

No calendar or appointment action exists.

HS-008 · Recording privacy gapMedium

Every inbound call status can cause recording delivery without visible governance.

HS-009 · Missing company variableMedium

The reusable business identity is unavailable after install.

HS-010 · Identity inconsistencyLow

Sara, Acme and the selected Janet voice are not aligned.

05 · Launch checklist

Repair safety and truthfulness before adding polish.

  • 1
    Clear and remap forwarding

    Remove both source destinations and require a verified setup value plus failure fallback.

    Immediate
  • 2
    Replace the entire prompt contract

    Use one basement/foundation persona whose promises match installed actions.

    Required
  • 3
    Restrict channel scope

    Run the call workflow only for inbound voice or branch safely before phone-only nodes.

    Required
  • 4
    Fix notifications

    Notify only for new/qualified leads and configure approved senders and recipients.

    Required
  • 5
    Govern knowledge and recordings

    Attach approved service content and define consent, status filters and retention.

    Safety
  • 6
    Run synthetic QA

    Test existing/new caller, answered, no answer, outside hours, FAQ uncertainty and post-call handling.

    Test

AI Home Solutions audit complete.

The installed assets, flow topology, external dependencies and defects are documented.

Return to the Snapshot Library →
Audit method: read-only agency-account review on September 18, 2026. Forwarding destinations were sanitized and no simulator, call, email or live contact was used.