A receptionist for basement and foundation companies.
Votel built an inbound receptionist for basement waterproofing and foundation repair: alert the team to new callers, offer a live transfer, take a property message when nobody can answer, answer common questions, and send the team the call recording. The source forwarded to Votel's own numbers and mixed in a software demo script. The corrected version keeps every feature and repairs it.
Open the level of detail you need.
Original audit
Source inventory, two workflows and ten findings, unchanged.
Open audit →02Remediation
Each feature, what was broken, what changed and how it was checked.
View corrections →03Final audit
Rebuilt inventory, test results and the launch decision.
Open final audit →04Snapshot guide
What the finished snapshot does, what it installs and how to check it.
Open guide →05Owner setup center
Business name, team line, email, recording policy, FAQs and acceptance calls.
Start setup →Every caller is connected or leaves a complete message.
Connect or message, team line, seven property questions, team email and note; full simulator runs scored 96 and 97.
General answers only; no prices, diagnoses, guarantees or availability.
New-caller email only for new contacts; call summary and recording only for answered calls.
No booking, no diagnosis, no quotes, 911 for danger, no sensitive details, do-not-contact respected.