Make consultations bookable.
- 1Replace the advisor profile
The Advisor | SETUP REQUIRED profile ships with a weekday 9 to 5 schedule.
- 2Add the meeting link
The Growth Consultation is a 30-minute virtual meeting.
- 3Rename and publish
Remove the SETUP REQUIRED label and publish the booking type.
Where escalations go.
- 1Replace [Advisor Phone Number]
On the Transfer to an advisor step, with the from-number, hours and time zone.
Team alerts.
- 1Select an email sender
On the three team emails.
- 2Confirm the support address
Leads, bookings and support requests go to your account's support email.
Let Alex answer common questions.
- 1Add approved information
Programs, FAQs, pricing, hours and policies. Alex answers only from this and offers a follow-up otherwise.
Where calls arrive.
- 1Assign the agent to your business line
Calls to that number start the assistant.
Prove it with a synthetic prospect, then go live.
Text version of this diagram
Install the snapshot, set up the Growth Consultation with the advisor, hours and meeting link and publish it, enter the advisor phone, from-number and hours on the transfer step, connect an email sender and confirm the team support address, add approved program information to a knowledge base, assign the agent to the business line, run the acceptance calls with a synthetic prospect, then activate.
Seven answers; consultation offered; booked; time confirmed; team email.
Details saved; team emailed to follow up by the preferred method.
Told the team will follow up; team email.
Name, phone and request taken; team email.
Transferred to the advisor line.
Support request taken; team email.
No promises; approved information only or a follow-up.
Asked to spell it and confirm it.