What patients see in their confirmation.
Your practice name.
Your new-patient registration link.
Directions, parking and arrival instructions.
Make visits bookable.
- 1Assign providers and locations
General Appointment, Gum & Implant Consultation, Secondary Location Gum & Implant and Sleep Appliance Consultation ship with a placeholder provider.
- 2Set hours and length
Each ships at 30 minutes with 24-hour and 1-hour reminders.
- 3Rename and publish
Remove the SETUP REQUIRED label once each type is ready.
Where transfers go.
- 1Add your staff phone
On the Call Forwarding step in both agents, with office hours and time zone.
- 2Choose the from-number
The caller ID used when transferring.
Patient confirmations and team notices.
- 1Select an email sender
On the patient confirmation and team emails.
- 2Confirm the support address
Team notices go to your account's support email.
Let Nova answer common questions.
- 1Fill the practice knowledge base
Hours, services, insurance, payment and new-patient policies. Never add treatment advice.
Where calls arrive.
- 1Assign the English agent to your practice line
Spanish speakers are handed to the Spanish receptionist, which needs no number of its own.
Prove it with a synthetic patient, then go live.
Text version of this diagram
Install the snapshot, set the practice name, patient registration link and directions, set up the four appointment types with provider, location and hours and publish them, enter the staff phone and office hours on both transfer steps, connect an email sender and confirm the team support address, add approved practice information to the knowledge base, assign the English agent to the practice line, run the acceptance calls in English and Spanish with a synthetic patient, then activate both agents.
Offered times, booked; confirmation email with registration link and directions; team notice.
Booked on the second-location appointment type.
Booked on the sleep appliance consultation.
Name, phone, date and location; Confirmation Request stage; team email; no claim to see the calendar.
Cancellation Request stage; team email; told the team will confirm; call ends.
Returned to the service question and booked.
Left a Message stage and a team email.
A message is taken for the team.
Handed to the Spanish receptionist, which books in Spanish.
Transferred to staff.