03 · Final audit & launch readiness

Launch approved for the rebuilt E-Health Medical Receptionist snapshot.

Triage, one emergency path, two booking types, refills, staff transfer and a privacy-safe staff summary all work. Phone, providers, sender and privacy review remain practice setup.

Source v14Rebuilt Sep 24, 2026Agent inactive during QAZero live channels
FINAL AUDITDECISION · APPROVED

Medical
Front Desk

Source findings9
Workflows2
Behavior tests11 / 11
Dangling links0
RecommendationREADY
01 · Launch decision

The rebuilt snapshot is approved.

Practices receive the front desk Votel designed, with safe triage: emergencies go to 911 every time, visits are booked on the right calendar, refills reach a provider, and staff get a short summary of every call.

Fixed

Emergencies

One path, reached from the greeting or the symptom check.

Built

Two booking types

Same-Day Visit and Office Visit with reminders.

Approved

Master generation

The agent can become the next official baseline.

Launch decision: approved. The practice sets its globals, front-desk phone, providers and hours, email sender and privacy review, then runs the acceptance calls.
02 · Rebuilt inventory

What the final snapshot contains.

AssetStateDetail
E-Health Medical Receptionist agentRebuilt

Inactive; GPT-5.4 Mini; safety and privacy rules; no diagnosis.

Patient Calls: Triage, Intake and BookingConnected

Six-route greeting, emergency path, symptom check, intake, bookings, refills, staff transfer.

After the Call: Staff SummaryConnected

Answered inbound calls; minimum-necessary summary to staff.

Same-Day Visit and Office VisitDraft

30-minute bookables with confirmations and reminders.

Health Care pipelineInstalled

New Request, Provider Review, In Progress, Awaiting Patient, Completed, Emergency.

Fields, tags and globalsInstalled

Date of birth, callback number, visit reason, usual provider, refill request; six medical tags; practice globals.

E-Health patient call and staff summary workflows
Patient Calls: Triage, Intake and Booking, and After the Call: Staff Summary, saved September 24, 2026. Dashed steps need the owner's front-desk phone, booking setup or email sender.
Text version of this diagram

The greeting names the practice, tells anyone with an emergency to hang up and call 911, and asks how it can help. An emergency, or a yes to the chest pain, breathing or racing heart check, takes one path: an emergency tag, the Emergency stage, a note and the instruction to call 911 now. Check-ups, follow-ups and other symptoms move the patient to Awaiting Patient, collect first and last name, date of birth, callback number, reason for the visit and usual provider, and offer the next available Office Visit. Urgent same-day needs collect the same details and offer a Same-Day Visit or a staff call back. A booking moves the patient to In Progress and confirms; a failed booking creates a scheduling task; a decline is tagged, marked Completed and pointed to the patient portal. Refill requests collect the medication and pharmacy, move to Provider Review with a task, and offer a visit. A request for staff transfers to the front desk, or takes a callback message with a task when nobody answers. After every answered call, a minimum-necessary summary of why the patient called, what was done and what staff should do next is emailed to the staff support address, with no clinical detail.

03 · Final validation

What was proven and what the practice proves.

ControlResultEvidence
Connected graphPass

No dangling links after an editor save; every branch ends.

Patient conversationsPass

15 simulator runs scored 96 to 98.

Safety and privacy rulesPass

11 of 11 behavior tests.

Live calls, bookings and summary emailOwner step

Run the acceptance calls with a synthetic patient.

04 · Owner setup

Connect the practice, not the logic.

E-Health owner setup journey
Owner configuration, September 24, 2026.
Text version of this diagram

Install the snapshot, set the practice name, portal link, directions and staff callback number, enter the front-desk phone and office hours on the transfer step, set up and publish Same-Day Visit and Office Visit, connect an email sender and confirm the staff support address, review the privacy policy for call summaries and recordings, assign the agent to the practice line, run the acceptance calls with a synthetic patient, then activate.

Launch approved.

The rebuilt snapshot is ready for master snapshot generation and practice acceptance tests.

Open the buyer-facing guide →